Customer or Supplier Relationship Management Software (CRM, SRM)

Customer Relationship Management (CRM) is an effective tool which help to turn potential customers into actual customers and maintain customer satisfaction. The system manages the process of sales department in communicating with customer through the recognition of success evaluation of every sales activities, as well as customer assistance by customer service department.

Customer Relationship Management system allows to administrate customer categories with many information, diversity in classification criteria, recognition of each customer feedback, assignment for each employee to handle and save the using state of problems. The system also allows to put problems and requests of clients to higher authority in case the employee can not handle by themselves.

After becoming a customer, the module supports to allocate customer service as automatic mail sending in important dates. The system enable sending job schedule via email to employees and managing categories of total orders and expected orders with each customer, the schedule for maintain date, warranty corresponding to each product the customers purchased.

Resemble to Customer Relationship Service, Partnership or Suppliers Relationship Management (SRM) help to manage categories of suppliers, partnerships, help the purchasing department improve the relationship with the suppliers, as well as get to know products, the novel value of supplier, so that, it can optimize the cooperation with partners, suppliers and increase the posibility of successful cooperation.